f.a.q

Dimensions?
Weight : 2.5kg
Height : 42cm
Width : 40cm
Depth : 22cm
Height with handle at full extension : 99cm

Made out of?
The outer shell is a tough ABS plastic. ABS is strong, lightweight, easy to clean and can take a fair whack. (To test durability we had an 8 year old stand on a case* - The case was fine. ...Mind you - we wouldn't let her jump!!) All cases are lined with a coordinating wipeable lining. *don't try this at home folks! Pack'd bags come in a protective bag.

Wheels?
The little mag wheels are great over any dry surface, and even wet streets but we don’t recommend sand, deep puddles or mud… (you don’t want to get bogged)!

How can I pay?
We accept PayPal and direct deposit.

Where do you post to?
We can deliver a case to you wherever Australia Post can go!

How will it arrive?
Each pack’d case arrives safely zipped into its own co-ordinating storage bag to keep it clean between your travels. Your pack’d delivery will arrive on your doorstep in a clean white box, ready for adventure!

What is the capital of Azerbaijan?
Baku. (If you go there please send us a postcard)!

Guarantee
We really want you to love your pack’d case as much as we do.

All our cases are conditionally guaranteed by pack’d for a period of 30 days. If your case is found to be faulty during this time it will be at our discretion to replace or repair it. Please remember that these products are intended for use by children so they will be subjected to whatever your kids can dish out. Unfortunately, we can’t cover your case for every day wear and tear.

Pack’d cases are a high quality product, they are strong and well manufactured using quality materials. However, they are not intended to last a lifetime. (Particularly if little Johnny uses it as a skateboard…. Don’t try this at home kids!)

Returns
If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise a refund or an exchange for you.

The products must be returned:

  • Unused and in original condition and packaging, undamaged and returned within 30 days of delivery.
  • Please note that delivery fees and handling fees are non refundable, unless required by law.
  • Prior to returning any faulty item, please contact us directly for return details at www.packd.com.au

Where are the cases made?
The cases are made at a specialist luggage manufacturer in Guangzhou, China. They create some of the best known luggage brands in the world. We went and met the amazing team of people there, and played with zips and trims, drank tea and shared stories about our families. They’ve done a fabulous job creating the range of pack’d luggage, we hope you like their work too.

Cleaning?
Pack’d cases are easy to clean. (Phew)! As with all luggage, they’ll get scuffed and marked in day-to-day use, but most scuffs are easy to remove with a soft damp cloth (even baby wipes do a good job!) Please don’t use abrasives like scourers or cream cleansers as they can scratch the outer shell.

 

           
WHEELING OUT OUR LATEST DESIGNS

Dimensions:
(handle down)
42cm * 40cm * 22cm.

Weight: 2.5kg

PRICE INCLUDES GST

Humbug

Dimensions:
(handle down)
42cm * 40cm * 22cm.

Weight: 2.5kg

PRICE INCLUDES GST

Dot to Dotty

Dimensions:
(handle down)
42cm * 40cm * 22cm.

Weight: 2.5kg

PRICE INCLUDES GST

SuperStar

Dimensions:
(handle down)
42cm * 40cm * 22cm.

Weight: 2.5kg

PRICE INCLUDES GST

Dashing Hound